Reputation Management

Google Update

Summary of All Recent Google My Business Changes

We seem to be setting into a new, hectic normal with regards to Google My Business. Changes are coming fast and furious, but...
Yelp Reviews

How to Ask for Yelp Reviews without Getting in Trouble

Getting reviews on Yelp isn't easy, but here are some practical tips to get more Yelp reviews without violating its terms of service.
Google Temporarily Suspends Reviews and Q&A

GMB Reviews and Q&A Temporarily Suspended

Google sends home support staff causing new reviews, review replies and Q&A to be temporarily shut down. Edits and verifications are also affected.

Don’t Make These Reputation Management Mistakes

Watch this quick video and see how to avoid two big reputation management mistakes: asking non-customers for reviews and review gating.
Local Business Reviews in 2020

How Consumers Use Local Business Reviews in 2020

The latest Local Consumer Review Survey is out. How do customers use local business reviews in 2020 and what should you do? There are a few surprises!

GMB Tools Demo – Better Google My Business Management

Better manage, optimize and report on your Google My Business listings with GMB Tools. Get an inside look at how it works for local businesses and agencies.
Evolution of Local Business Reviews

The Evolution of Local Business Reviews

Local business reviews have evolved drastically over the years. Learn how reviews have changed and what those changes mean for your business.

How to Sequence Your Local SEO Campaign

Avoid wasted time and work. Do things in the right order when optimizing a business for local search.

What You Need to Know About GMB Suspensions

Map spam is on hyperdrive. Learn how to properly identify, document and report GMB spam to keep your business' or your clients' rankings and traffic intact.

Automating Responses to Customer Reviews

Learn when you should and shouldn't use an automated response for your Google reviews and what the best practices are to setup and manage response rules.