Reputation Management

Why You Don’t Want a Perfect Google Review Score

Studies show you actually don’t want a perfect 5.0 review score. Learn why and how a few bad reviews can even help your local business if you respond the right way.

Get More Reviews With a Direct Review Link

Your local business will get far more reviews on Google if you offer a direct link to your review widget. Here's a killer tip on how to do it.
Negative Reviews Online

How a Local Business Should Respond to Negative Reviews

It’s inevitable … you will get negative online business reviews. How you handle these negative reviews is critical. Get it wrong and...
Google Update

Summary of All Recent Google My Business Changes

We seem to be setting into a new, hectic normal with regards to Google My Business. Changes are coming fast and furious, but...
Yelp Reviews

How to Ask for Yelp Reviews without Getting in Trouble

Getting reviews on Yelp isn't easy, but here are some practical tips to get more Yelp reviews without violating its terms of service.
Google Temporarily Suspends Reviews and Q&A

GMB Reviews and Q&A Temporarily Suspended

Google sends home support staff causing new reviews, review replies and Q&A to be temporarily shut down. Edits and verifications are also affected.

Don’t Make These Reputation Management Mistakes

Watch this quick video and see how to avoid two big reputation management mistakes: asking non-customers for reviews and review gating.
Local Business Reviews in 2020

How Consumers Use Local Business Reviews in 2020

The latest Local Consumer Review Survey is out. How do customers use local business reviews in 2020 and what should you do? There are a few surprises!

GMB Tools Demo – Better Google My Business Management

Better manage, optimize and report on your Google My Business listings with GMB Tools. Get an inside look at how it works for local businesses and agencies.
Evolution of Local Business Reviews

The Evolution of Local Business Reviews

Local business reviews have evolved drastically over the years. Learn how reviews have changed and what those changes mean for your business.

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