Automating Responses to Customer Reviews

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Managing Reviews on Google My Business is a growing challenge for most businesses. Auto responders can help assist business owners and marketers in their efforts to respond to reviews faster and improve the overall customer experience. In this session, Evan Oder discusses when you should and should not use an automated response for your Google reviews.


Evan Oder
Evan has worked with over 1,000 business locations and dozens of brands to help increase revenue through campaigns on mobile devices and search engines since 2010. In 2015, he started My Business Listing, the first dedicated service of its kind to provide full service Google My Business optimization. His company is actively partnered with over 500 business locations throughout the US, dealing with all things Google My Business and Google Ads everyday. In January 2019, Evan also launched Map Labs as a spin off from his agency. It is a self service platform designed to aggregate and analyze Google My Business insights while providing useful automation and business intelligence tools to scale the management of Google My Business optimization efforts for Agencies, Small Businesses, Franchises, Chains and National Brands.