Local SEO and Marketing Q&A Session with Guest Host Amy Toman November 10, 2023

Each week, Greg and Ben answer your questions on digital marketing for local businesses … local search engine optimization (SEO), Google Business Profile, social media, email marketing, websites, online advertising and more.

This Week’s Updates and Questions

  • Google sends notifications to Google Business Profiles on reviews and suspensions.
  • Verification bug for new GBPs.
  • Google launches a “small business” attribute.
  • Google adds new “activities” section to GBP.
  • If a reinstatement email comes in a no-reply email, what should I do next?
  • Does Google allow emojis to be used in reviews?
  • What does it mean if Google gives me all three verification options?
  • How can I reclaim an old GBP if I’ve forgotten the email?
  • Can I verify a GBP before the location is built?
  • What are verification options other than video verification?
  • What should I do if Google won’t remove a negative review from a competitor?
  • Does it matter the order in which additional categories are added to a GBP?
  • If an address has had issues with fake GBPs in the past, will that affect verification for the current legitimate account?
  • Should I add service areas to my GBP?
  • Why is the chat button appearing on my GBP when I don’t have chat turned on?
  • What should I do if I don’t have access to my Service Area Business account?

Links from This Week’s Session